Frequently Asked Questions


How can I apply for a postpaid connection online?

To apply for a Reliance Postpaid connection online, you just need to:

  • Go to
  • Select your plan
  • Enter some details like your name, D.O.B, email id, PAN Number etc. as required
  • Enter your billing address on which you had like to get the SIM delivered.
  • Submit your POI & POA details (Proof of identity and proof of address)
  • Now make the payment using your preferred method and you're done!
What documents do I need to get a new postpaid connection?
  • To get a new postpaid connection you need just to fill up Postpaid Customer Application Form (CAF).You can also pick one from any Reliance Mobile Store.
  • Along with the duly filled CAF documents required:
  • a.   One color/BW photograph
    b.   Any one document from the list
  • Passport
  • Election Commission ID Card
  • Ration Card with photo and address applicable for person whose photo is affixed.
  • If you want to submit separate documents for Identity and for Address, then the options available are:

    For Address:

           a.   Income Tax PAN Card
           b.   Ration Card
           c.   Aadhaar Card
           d.   Passport
           e.   Voter Card

    For Identity:

           a.   Ration Card
           b.   Aadhaar Card
           d.   Passport
           d.   Voter Card

Please carry the original proof of identity & address so that the photocopy can be duly attested at the outlet.

How do I check my bill?
  • You can check your bill by dialing *222 and follow the voice prompts.
  • You can also check your bill amount by SMS. You just need to type BILLED to 51234
  • If you have registered your account on, you can check your bill on website. If not please register on the website.
What speed can I get from a 4G connection?

Reliance 4G provides up to 10 times faster speed than 3G. However, actual speed varies depending on factors like handset/ SIM/ network coverage and also the content being accessed.

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